The Belfry Hotel &
Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites,
several restaurants and bars, events and meetings spaces, a leisure club and
spa. Our three golf courses, including The Brabazon, are recognised as world-class,
and home to this year’s Betfred British Masters. Whether you're drawn to our
iconic golf courses, the serenity of the spa, the excitement of guest services,
or our behind-the-scenes operations, there's a place for you in our vibrant
team.
The Belfry has undergone
a major expansion and renovation with an investment of over £80 million,
marking a new and exciting chapter in our history. The resort has been
transformed with the addition of The Masters Suite, a stunning new event space,
149 additional bedrooms, a state-of-the-art leisure club and a host of other
enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team
just as much as we do our guests. That's why we were named in the 2024
Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best
Employer. So, join us on our journey as we unveil a new and unparalleled
resort.
Salary
The on-target earning
potential for this role is a £27,040.20 annual salary, comprising a base salary
of £25,813.00 supplemented by an estimated £1,227.20 in gratuities per annum,
ensuring a rewarding compensation package.
Reception & Guest Services
The Reception and Guest Services
team ensures exceptional service for every guest, welcoming over 300 daily
check-ins and outs. With outstanding customer service, they exceed expectations
by assisting with procedures, providing information, and addressing concerns.
Their dedication creates a warm atmosphere, leaving guests with a positive
impression of their stay at The Belfry Hotel & Resort.
About the role
·
Days Off: Sunday &
Monday
·
Night Shifts (22:30pm-7am):
Friday & Saturday
·
Additional Cover (22:30pm-7am):
Provide cover for the night team shifts to cover holidays
·
Evening/Late Shifts:
Tuesday, Wednesday, and Thursday (5pm-2am, timing subject to confirmation)
The
Assistant Reception Manager – Lates is responsible for supporting the Reception
Manager and Night Operations Manager in overseeing all night operations,
ensuring smooth running of the property, maintaining excellent guest service
standards, and providing leadership to the Reception and Night Team. This role
also includes handling any incidents or emergencies during night shifts and
acting as the primary point of contact for guests and staff.
Your
duties will include:
·
Supervising, training
and mentoring supervisors and receptionists to ensure exceptional guest journey
at all times
·
Ensuring smooth handling
of guest issues and complaints
·
Producing rotas
according to business levels
·
Following up queries
where necessary on behalf of receptionists and shift leaders
·
Performance management
of the front office team, including job appraisals, observations, and
identifying training requirements
·
Providing excellent
service to each and every guest
·
Controlling departmental
costs
·
Assisting with
purchasing and stock control
·
Monitoring and reviewing
guest feedback
·
Assisting Reception
Manager with all duties
·
Completing Duty Manager
shifts
·
Assisting in the
departmental hiring process
About you
Previous reception
experience within a large hotel environment in a management role would be
ideal. We are looking for candidates who have:
·
Strong leadership and decision-making abilities
·
Excellent communication and customer service skills
·
The ability to remain calm and professional under pressure
·
Sound knowledge of hotel operations and night audit processes
·
A strong attention to detail and problem-solving skills
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job
coaching & mentoring, in-house training and provide access to our online
learning platform, The Belfry Campus. We offer apprenticeships in a host of
subjects delivering nationally recognised qualifications to help advance
careers, and our LEAD development programme empowers and inspires our teams to
grow from Team Member through to Executive roles. We aim to promote internally
where possible, nurture ambition and ensure all our team looking to progress
have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym
memberships and wellness programmes for personal growth. Partnering with The
Burnt Chef Project, we offer mental health support and access to funded
counselling. Our healthcare schemes include life assurance, 24-hour GP
services, and health cash-plans, while our Menopause Support programme provides
tailored assistance. With Wagestream access, you can easily track earnings,
manage savings, and access wages on your terms, promoting financial wellness.
Our Cycle2Work scheme supports sustainable travel for environmental and team
wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry
Awards, long service recognition, and extra holidays for loyalty and team
events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for
you and your friends & family. Access to Perkbox provides discounts &
vouchers for everyday use plus on the spot rewards for your hard work. We
provide free parking, a subsidised taxi service, and complimentary meals during
shifts.
Making a difference
We are committed to sustainability and are proud of our Silver Award
from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the
Midlands, prioritises giving back to our local community and protecting
wildlife. We integrate ESG into everything we do, from charity initiatives,
raising over £20,000 last year, to golf course maintenance. We track charitable
work at personal, departmental, and resort-wide levels to showcase our
community contributions.
Our Values
Working here is more than ‘just a job’: we are a
community that values each individual’s contribution and growth, whilst
supporting each other’s success - regardless of department or role. Our Belfry
Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver
Every Day – aren't just words; they're the foundation of our culture and the
essence of who we are.
If you're seeking a place where you can contribute, grow,
and have a lasting impact – then the Belfry Hotel & Resort is the place for
you.