Rental Operations Executive - Permanent
Location -Shirley West Midlands B90
Full-Time / Monday- Friday, 9am-5:30pm / Salary – £26,000-£28,000
Seeking an individual who will play a vital role in our expanding rental operations team and will be responsible for helping our busy rental program, along with carrying out other operational duties to support colleagues in maintenance, logistics and support.
Key Responsibilities
Placing rental bookings for cars, vans and HGVs with a wide variety of suppliers across the UK.
Liaising with customers to resolve queries quickly
Developing relationships with both clients and suppliers to ensure business growth
Handling vehicle-related administration to include fines/damage etc
Management of rental platform (Epyx 1-Link and our own award-winning booking platform)
Supporting maintenance control team with downtime management / rental support
Acting as point of escalation for customer service across the business
Managing the business wide customer service systems
Working with colleagues to strengthen and develop relationships with our suppliers
Processing of hire vehicle invoices, authorising supplier invoices and recharging customers
Key Requirements
Excellent communication skills, specifically email etiquette
A clear, confident and articulate telephone manner
Attention to detail, both written and verbal
Previous experience in a customer facing role or administrative role
Ability to work under pressure in a fast-moving environment
Excellent Organisation Skills
You will be confident with a positive approach
Have experience of truck, van and car rental industry
Benefits
Competitive Salary
Friendly And Supportive Working Environment
Free Onsite Parking
On Site Friendly Office Dog
If you are an eager individual seeking an amazing opportunity in an executive role, we’d love to hear from you