We are a busy GP Surgery, looking forproactive and committed individuals to join our Reception Team. We arerecruiting for AM and PM sessions.
We have a lovely reception team who aresupportive of each other. No two days are the same. The successful applicantmust be willing to learn, be a team player and be able to work under pressure.
The Molebridge Practice has two branches. We are a family orientatedpractice and aim to give 100% in the provision of holistic care to ourpatients. We are looking for someone to be a valued member of the team
Main duties of the job
Some of our reception admin team daily dutiesinclude:
- Opening and Closing up the Surgery
- Support management of prescription requests
- Telephones
-Use of our in-house clinical system EMIS
- Various admin tasks
- Assist in the implementation of clinical initiatives both national andlocal.
- Initiate contact with and respond to,requests from patients, team members and external agencies
About us
List Size: 6.1k
Our clinical team:
2GP Partner
1 PracticeNurse
1 HCA
OtherAllied Professionals:
2 First Contact Physio
1 Paramedic
Social Prescribers
Job responsibilities
Primary key responsibilities
The following are the coreresponsibilities of a Receptionist in delivering health services. There may be,on occasion, a requirement to carry out other tasks. This will be dependentupon factors such as workload and staffing levels:
a. Theefficient opening and closing of practice premises, ensuring that securityis maintained at all times.
b.Accurately detail information on patients records within theclinical system
c.Maintain and monitor the practice appointment system
d.Process personal, telephone and e-requests for appointments
e. Assist with total triage administration
f.Answer incoming phone calls, transferring calls or dealing withthe callers request appropriately
g.Signpost patients to the correct service
h.Initiate contact with and respond to, requests from patients, teammembers and external agencies
i.Photocopy documentation as required
j.Data entry of new and temporary registrations and relevant patientinformation as required
k.Input data into patients healthcare records as necessary
l.Direct requests for information, i.e., DSAR, insurance/solicitorsletters and DVLA forms to the administrative team
m.Manage all queries as necessary in an efficient manner
n.Support all clinical staff with general administrative tasks asrequested
o.Undertake a broad spectrum of administrative duties commensuratewith the role
p.Be an integral part of the general practice team
q.Act as a chaperone as required
r.Be aware of duties and responsibilities regarding currentlegislation and adhere to practice policies and procedures on safeguardingadults and safeguarding children
s.Support in the delivery of enhanced services and other servicerequirements
t.Undertake all mandatory training and induction programmes
u.Contribute to and embrace the spectrum of clinical governance
v.Ensuring that the doctors' rooms are well stocked with thenecessary forms and paperwork
w.Keeping staff kitchens clean for use by all members of thepractice staff
x. Ensuringthat the reception and waiting areas are tidy, respectable, and ready foruse at all times.
y.Maintain a clean, tidy, effective working area at all times
z.To ensure a safe working environment is maintained at all times
aa. Attenda formal appraisal with their manager at least every 12 months. Once aperformance/training objective has been set, progress will be reviewed on aregular basis so that new objectives can be agreed
Wider responsibilities
In addition to the primaryresponsibilities, the Receptionist has the following wider responsibilities:
b. Actionincoming emails and correspondence as necessary
c. Scanpatient related documentation and attach scanned documents to patientshealthcare records
d.Participate in local initiatives to enhance service delivery andpatient care
e. Supportin the management of repeat prescriptions, ensuring they are processedaccurately and efficiently
f. Supportand participate in shared learning
Person Specification
Knowledge and skills
* Excellent communication skills and effective in communicating and understanding patient needs
* Competent in the use of MS Office and Outlook
* Ability to use own initiative, discretion, and sensitivity
* Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
* Ability to work as a team member and autonomously
* Excellent communication skills and effective in communicating and understanding patient needs
* Sensitive and empathetic in distressing situations
* IT skills and the ability to record accurate notes
* Punctual and committed to supporting the team effort
* High levels of integrity and loyalty
* Clear, polite telephone manner
* Flexible and cooperative
* Motivated
* Understanding of safeguarding adults and children
* Knowledge of and ability to work to key policies and procedures
* Problem solver with the ability to process information accurately and effectively, interpreting data as required
* Good organisational skills
* Chaperone procedure
* Demonstrate personal accountability, emotional resilience and work well under pressure
Experience
* Experience of working with the general public
* Experience of working in a healthcare setting
* Experience of administrative duties
Qualifications
* - A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
* NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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