Job Description
Professional Services Operations Analyst at Proactis
Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business?
We're hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis. This is a high-impact role where you’ll design and optimise processes, manage documentation standards, and deliver continuous improvement initiatives that enable consistent, data-driven service delivery across our global client base.
The Business
Proactis is a leading Source-to-Pay software provider helping mid-market organisations streamline procurement and finance operations. With a strong footprint across service-led industries, we’re on a mission to digitise and automate processes that reduce costs, improve compliance, and drive efficiency.
The Role
You’ll be responsible for:
1. Designing and standardising core Professional Services processes to ensure global consistency and scalability.
2. Managing central repositories for PS documentation (templates, playbooks, guides), ensuring version control and accessibility.
3. Leading onboarding and enablement programs for new hires and delivery partners.
4. Supporting p...