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Client service executive

London
Client services executive
Posted: 22 March
Offer description

Description Are you eager to develop your skills with a global industry leader, offering outstanding employee benefits and a presence in 54 countries? If so, we want to hear from you! Role Overview As a Multinational Client Service Executive, you will provide comprehensive account management services to assigned global accounts within our Multinational Portfolio. You will oversee the end-to-end process for multinational insurance programs, ensuring compliance with Chubb’s Global Services Department guidelines. Key Responsibilities Manage a portfolio of multinational accounts, acting as the main point of contact for clients and brokers on all service matters. Coordinate pre-bind to post-bind processes, including local policy issuance, premium collection, and compliance with local regulations. Provide technical expertise to design and maintain compliant, bespoke multinational insurance programs. Ensure Chubb’s service standards are met or exceeded in the implementation of global programs. Build and maintain strong relationships with clients, brokers, and internal stakeholders. Attend client and broker meetings, supporting business development and showcasing Chubb’s global capabilities. Monitor outstanding tasks, facilitate timely policy issuance and claims bulletins, and support renewal procedures. Escalate issues as needed to ensure service requirements are fulfilled. Maintain accurate documentation in systems such as PID and MAX, in line with departmental standards. Support ongoing projects and initiatives to improve the Global Services Department. Perform incidental tasks as required, contributing to the overall success of the team. Uphold Chubb’s ethical and service standards in all activities. Qualifications Qualifications & Experience Prior work experience in the insurance industry is essential. Experience servicing multinational insurance programs is highly desirable. A-Levels or equivalent educational standard preferred. Chartered Insurance Institute (CII) Insurance Certificate is an advantage but not required. Proficiency in a foreign language is beneficial but not required.

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