Annual wage £12,896.00 Working week Monday to Friday, 8.30am - 5.00pm. Total hours per week: 38.75 Expected duration 12 Months Possible start date 13 May 2024 Date posted 07 Dec 2023 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000217158 Positions 1 available What you will do in your working day Duties: Assist with processing customer enquiries Assist with updating customer data and orders into our system Liaising with colleagues in other departments Answer incoming calls Ensure tasks and processes are completed on time and effectively Ensure information is updated and work is completed on time Ensure communication within the team is carried out in a timely, professional manner Contribute to team effort by accomplishing related results as required To undertake other ad hoc duties as requested by Line Management The training you will be getting Level 2 Customer Service Off the job training will take place at Oldham College one day a week What to expect at the end of your apprenticeship Potential Progression to Full time employment Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative Qualifications GCSE or equivalent 5 Subjects including English and Maths (Grade grades 9-4 (A-C)) Essential