We are looking for a Head of Account Management, as a casino provider this is an important leadership role responsible for managing and growing client relationships, overseeing the account management team, and driving revenue for the company. Main role objectives include developing account strategies, ensuring client satisfaction, setting and monitoring team performance against KPIs, and acting as a key contact for high-level clients and stakeholders. The role requires a strategic and commercial mindset, strong leadership and communication skills, and deep knowledge of the iGaming industry.
Key responsibilities:
* Team leadership: Mentor, train, and manage a team of account managers, ensuring they meet performance goals and KPIs.
* Strategy and planning: Develop and implement the overall account management strategy, setting goals and objectives to drive growth and productivity.
* Client relationship management: Build, maintain, and grow strong, long-term relationships with key casino partners and game providers.
* Revenue growth: Drive revenue through upselling opportunities, strategic negotiations, and optimizing existing accounts.
* Market and product expertise: Stay up-to-date on market trends, new games, and industry developments to advise clients and the team effectively.
* Stakeholder collaboration: Work closely with internal departments (e.g., marketing, game delivery, sales) to align goals and ensure client needs are met.
* Commercial negotiations: Handle day-to-day commercial negotiations and, where needed, renegotiate existing deals with providers.
* Event representation: Attend and represent the company at industry events and exhibitions.
Required skills and experience:
* Proven experience in account management within the iGaming industry.
* Strong commercial and strategic thinking skills.
* Experience leading and developing a team.
* Excellent communication, negotiation, and relationship-building skills.
* Strong analytical skills and the ability to use data to drive decisions.
* A solid understanding of the casino/iGaming sector and its ecosystem.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.