Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.
Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.
Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.
Strategic leadership and operational management of a high profile, Single or multi-site account, delivering Hard Services in the public or Private services sectors. Driving sustainable growth, statutory compliance, operational performance and governance in line with contractual obligations, ensuring successful contract delivery against agreed SLA/KPIs. Managing the P&L and all commercial aspects of the Account to achieve or exceed budget expectations. Strategically developing the account in partnership with the client through building effective stakeholder relationships. Developing a high performing team through a continuous improvement ethos.
How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way.
And as an Account Director with Bellrock, you’ll do it by…
* Full accountability for all commercial and operational aspects of the Account ensuring all contractual obligations are met across the portfolio.
* Lead and develop your team, ensuring regular feedback through both formal and informal processes.
* Manage a significant multi million pound P&L including projects 0f varying size and complexity, demonstrating value for money to the client whilst managing risk and identifying opportunities for strengthening the relationship as they arise.
* Strategically develop the account in partnership with the client to offer additional services and ‘value add’ as appropriate.
* Develop strong client relationships based on trust, providing timely responses to requests for help and support.
* Ensure continuous improvement across the Account through effective and efficient complaint resolution by identifying root cause and corrective actions.
* Measure and monitor satisfaction across your Account and provide detailed reporting and analysis on satisfaction trends together with improvement plans as necessary.
* Be the main point of escalation for the key client stakeholder and the internal team as required.
* Promote a positive Health and Safety culture ensuring any issues and areas of concern are managed and addressed.
* Promote the ‘Bellrock’ culture within the business.
* Undertake any other duties that may be reasonably assigned by the Regional Operations Director which are consistent with the postholders knowledge and skills necessary for the satisfactory completion of business needs.
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as an Account Director, you’ll need…
* Minimum of 5 years’ management and operational experience, in client facing, national, multi-site FM contracts in the public or private sector
* Leading, coaching and developing a high performing team with a “hands-on” approach when needed
* Budgetary Management of a P&L of circa £5m -£100m
* Commercial experience in delivering all contractual obligations
* Ability to nurture a strong client relationship and organically grow an account
* Ensuring Health, Safety, Environmental and Sustainability objectives are met
* Managing multiple priorities and escalations in a challenging, fast paced environment
* Data management, analysis and reporting
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