Customer Service Administrator| Cambridge | Full Time, 37.5 hours per week | 08:00 - 17:00 Monday - Friday | Earn up to £30,000 with bonus (base salary £27,000) A high-class brand management and distributor of premium appliances is looking for a Customer Service Administrator. Operating out of a state-of-the-art facility, this role brings an exciting opportunity to work in an established customer service team, focused on delivering best-in-class service to all customers on our direct-to-consumer websites and marketplace platforms. The ideal candidate will be highly organised, an effective communicator, and passionate about delivering exceptional service. Are you the right person for the job? Experience working in a customer-focused and fast-paced environment Have a real desire to go above and beyond for customers You have excellent listening skills, can easily build good rapport with customers and display empathy A confident telephone manner, self-motivated with a drive to find the right solutions for customers Able to work well under pressure, showing resilience and good time management skills Confidence in your ability to use IT programs (e.g. Microsoft packages) Ability to prioritise workload, whilst being organised and efficient Excellent communication skills, both verbal and written Good attention to detail, and able to solve problems What will your role look like? Effectively handle incoming customer enquiries via phone, email, live chat and socials in a timely and professional manner Delivering an outstanding customer experience Efficiently handling customer queries with empathy, knowledge and understanding Managing daily tasks within our direct-to-consumer and marketplaces, including processing orders, return requests and uploading stock inventories Working positively across internal departments, e.g. sales, logistics, brand teams, to solve customer queries Generate and manage reports related to customer interactions, order status, and service levels Conduct website audits to ensure we're always providing the most up-to-date information to consumers, e.g. product information, FAQ's, manuals What can you expect in return? 25 days of annual leave Company Profit Share Scheme Contributory Pension (up to 6%) Life Cover What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR