IT Service Delivery Manager – Major Incident/Customer Experience – London/Flexible
Up to 75k per annum – Hybrid working model, 2-3 days in the office in Central London
IT Service Delivery Manager with Major Incident Management & Customer Experience/ Digital Experience required for a leading organisation based in Central London. Within the role you will be responsible for the oversight and management of the organisations Incident & Problem management processes and directly management all major incidents working with internal technical teams. You will also play a key part in improving the reliability of IT Services & end-to-end customer service through Experience Level Management.
Ideally you will be an experienced Service Delivery management professional with experience across Incident, Problem & Customer Experience.
Skills required for the role:
* Experience of managing major & complex system failures and issues.
* Strong leadership skills with the ability to motivate and manage technical teams during high pressures situation.
* Extensive knowledge of service management processes, particularly Incident, Problem & Change Management.
* Experience implementing and the on-going management of Experience Level Agreements.
* Ability to work collaboratively with diverse teams across different geographical locations.
If you’re interested in finding out more, please apply and your application will be reviewed by Ian Tittley from the Specialist Technology team at Investigo!
Service Delivery Manager – Major Incident/Customer Experience – London/Flexible