About Us…
We as an organisation are proud to provide homes for thousands of people within our communities, we are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families and communities.
We have a vision of ‘prosperous people and places’ we as an organisation understand the importance of looking after our employees, and our workforce are dedicated to reach this vision through ensuring Trivallis is a great place to work and live.
Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? Come and join Trivallis on this exciting journey.
About you…
The successful candidate will:
* Have excellent knowledge of rent recovery procedures and knowledge of arrears recovery ICT systems
* Have a commitment to leading on providing a customer-focussed service
* Be able to coach and develop staff to improve both service delivery and performance
* Ability to adapt to different situations and use initiative to find solutions
* Have a high level of IT and numerical skills
* Access to a vehicle to enable business travel and hold a full UK drivers licence
* Show evidence of continued professional development
What you’ll do…
You will be responsible direct line management of staff within the Income Collection team and ensuring that the team maintain an effective and high performing income collection service. You will be expected to:
* Create a culture that puts the customer at the centre of all decisions
* Coach, support and lead your direct reports to ensure a customer focused service whilst maintaining high performing levels of income collection such as rent, service charges, former tenant arrears and commercial income.
* Deliver the Trivallis Vision & Purpose through the Corporate Plan, Financial Strategy and other relevant plans and strategies as they develop.
* Support the Head of Customer Advice and Income Collection and ensure all strategies, policies and processes are maintained and adhered to
* Support and promote a culture of empowerment and involvement with your team that ensures a team approach to decision making and innovation
* Work with your own direct reports, Income Collection Team Manager, Heads of Service, Executive Directors & Corporate Directors to deliver the corporate and business objectives
* Live the values of the organisation
* Have a focus on your own professional development and of those within your team
What you’ll be responsible for…
* Line managing the Income Collection Team in order to provide an effective, efficient and high-quality income service ensuring that income is optimised
* Leading on the operational roll out of welfare reform, maximising income and minimising the financial impact of debt on Trivallis
* Leading on research, development and implementation of income strategies and best practice in respect of income collection and welfare reform changes.
* Leading on the development of policies and processes across the team to ensure that high quality and consistent services are delivered
* Ensuring accurate performance information is kept up to date and collecting and analysing statistical data to identify trends and/or issues
* Identifying risks to income and developing and implementing a range of innovative solutions and service delivery methods
* Performance management and promoting a culture of continuous improvement
* Leading on the administration and management of rental income
* Managing the bespoke recovery systems across the Income Collection Team
* Developing strong and effective working relationships with internal and external partners to ensure outstanding service for customers and strong financial performance
* Deputising for the Head of Customer Advice and Income Collection as necessary
Benefits…
We are committed to ensuring Trivallis is a great place to work. We are constantly reviewing the benefits that we offer to our workforce. As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below:
* A generous 30-day annual leave entitlement.
* Local Government Defined Pension scheme, with an Employer contribution of 16.2% of salary.
* Health shield Cash Back plan for you and your family.
* Flexible working.
* Learning and development programme where we invest in your personal development.
* Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis.
The successful candidate will be subject to a DBS check.
How to apply…
If you’re interested in applying for this role, then check out the Role Profile and see if you’ve got the skills, experience and knowledge we’re looking for. Further information is available at:
* Trivallis Website
The deadline for applications is midnight Wednesday 29 May 2024
Interview and assessment will be held on Friday 07 June 2024