Overview
As the Field Engineer you are responsible for the service activity on products supplied by Baxter/Hillrom (Smart Beds / Safe Patient handling equipment). You will cover several accounts based in Leeds, North Staffordshire, Midlands and Manchester.
Responsibilities
* Install, service, repair and maintain products distributed by Baxter/Hillrom.
* Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units).
* Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
* Responsible for maintaining and documenting the assigned calibration equipment.
* Provide technical support for in-bound calls from customers & patients, detailing the job on the system and undertaking the relevant actions.
* Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.
* Be the technical expert and support for customers, account managers and engineers. This involves being the primary contact for any critical issues related to the designated product group.
* Provide technical feedback into contracts & tender submissions.
* Review critical metrics regularly and adapt the working practices to ensure service level is maximised.
* Participating in 24 hr on-call (where required).
* Lone-working.
* Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis. Full UK/Ireland driving licence.
Qualifications
* Degree or equivalent experience, HNC/HND or equivalent level qualification in the relevant engineering field (e.g. medical technology, electronic, mechanical) would be advantageous.
* Strong attention to detail.
* Strong verbal and written communication skills.
* Good organisation and prioritisation skills.
* Good proficiency in Microsoft Office (including Outlook, Excel).
* Good technical problem solving skills.
* In-depth level of practical experience in the relevant technical/engineering field with measured critical metrics.
* Demonstrable experience in meeting business critical timeframes and deadlines.
* Successful experience in managing and engaging with customers.
* Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.
Benefits
* Competitive total compensation package.
* Professional development opportunities.
* High importance is placed on work-life balance.
* Commitment to growing and developing an inclusive and diverse workforce.
#J-18808-Ljbffr