Role Purpose
Customer Delivery Manager. The role is a key managerial position leading a team of field‑based service engineers, primarily based in the field. The manager is expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region while operating within a set financial budget. The manager is responsible for managing the performance and development of field engineers and contributing towards improvement initiatives and operational performance enhancements.
Key Responsibilities
* Deliver customer service across a geographic region against agreed KPI’s.
* Contribute positively to the budgetary performance of the service operation by maximizing opportunities and minimizing costs within the team.
* Lead, engage and motivate the direct team to optimize performance of individuals and teams.
* Identify, build, and maintain positive internal and external stakeholder relationships.
Key Enablers
* Experience of successfully leading and delivering excellent customer service in a field‑based environment.
* Demonstrable people management, leadership, coaching and engagement skills.
* Ability to flex and deliver in a fast‑paced environment.
* A solution‑focused approach to complex operational problems.
* Experience in effectively managing a range of complex tasks and priorities simultaneously.
* Proven track record in excellent facilitation, communication and engagement at multiple levels.
* Ability to engage, challenge and influence stakeholders.
* Commercially astute.
Benefits
* Competitive basic salary.
* Annual company bonus scheme.
* Pension – we match up to 7%.
* 25 days holiday plus bank holidays.
* Company vehicle and ongoing training provided.
* Industry‑leading health & safety and an employee assistance program.
* Career progression opportunities.
* Our team averages 20+ years length of service.
* The opportunity to become a valued member of our winning team.
* Staff referral scheme up to £2,000.
* Rewards & recognition programmes.
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