Head of IT
Communications Workers Union (CWU)
Exclusive partnership with Morgan Hunt
Salary: £74,215 (rising to £78,491 after 6 months)
Location: London (Hybrid - 3 days per week office-based)
Contract: Permanent
Benefits: 25 days annual leave + Pension Scheme
About the Opportunity
Morgan Hunt is proud to be working exclusively with the Communications Workers Union (CWU) to recruit a highly experienced Head of IT. This is a pivotal senior leadership role responsible for shaping and delivering the union's technology strategy during a period of major digital transformation.
You will lead the IT function end-to-end - spanning operations, cyber security, cloud services, membership systems, and the delivery of a multi-year digital transformation agenda. This is a rare opportunity to hold a strategic role within a values-led, membership-focused organisation at the forefront of national advocacy and workplace change.
The Role
As Head of IT, you will serve as the CWU's senior technology leader, accountable for:
Setting and delivering a multi-year IT & Digital Transformation Strategy
Ensuring robust cyber security, data protection and regulatory compliance (UK GDPR)
Managing a Microsoft-centric cloud estate (M365, Entra/Active Directory, Azure)
Overseeing CRM systems, websites, data platforms, and enterprise applications
Leading IT operations, infrastructure, end-user devices, telephony, and conferencing
Managing IT suppliers, contracts, and a budget of approx. £417k
Managing and developing a team of 4 IT professionalsActing as a trusted adviser to senior leadership and key stakeholders
Providing strategic insight, horizon scanning, and technology innovation expertise
You will also play a central role in progressing the union's two-to-three-year Digital Transformation Programme, ensuring technology adoption, service quality, resilience, and modernisation remain at the heart of CWU operations.
About the CWU
A national membership organisation representing workers across communications and related sectors
A values-driven organisation with strong commitments to data protection, member service, and operational resilience
Operating a hybrid cloud infrastructure with increasing reliance on Microsoft 365 and cloud platforms
Undergoing ongoing transformation following several years of significant national activity and organisational change
Essential Experience (Must‑Haves)
5-10+ years' senior IT leadership (Head of IT / IT Manager / IT Director or equivalent)
Proven delivery of IT strategies and transformation programmes
Strong cyber security and information governance expertise in complex or regulated environments
Experience managing teams, budgets, suppliers, and multi‑vendor environments
Excellent communication skills with confidence engaging at senior levels
Right to work in the UK (no sponsorship available)
Highly Desirable
Experience in membership bodies, unions, public/third sector, or similarly complex organisations
Experience centralising or modernising devolved IT
Exposure to Dynamics 365, Power Platform, or Power BI
Experience working with constrained budgets
Understanding of DNS, SPF, DMARC, DKIM
Recruitment Timeline
CVs & Cover Letters Deadline – Wednesday 4th March
Shortlisting + Interview Notifications – Monday 16th March
In-Person Interviews (London) – Tuesday 24th March
How to Apply
To apply, please submit your CV to Morgan Hunt. All communication will be through Morgan Hunt. This is a high‑profile appointment being managed exclusively, and early applications are strongly encouraged.
Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
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