Are you an experienced and hands-on HR professional ready to lead a high-performing team and elevate employee experience across an organisation? Our client, a fantastic international charity is now seeking an exceptional People Services Manager to drive excellence in their customer-centric People Services function, ensuring seamless support throughout the employee lifecycle - from recruitment and onboarding to offboarding.
In this pivotal role, you'll manage a small, dedicated HR operations team, fostering collaboration across the People department and wider organisation. You'll champion inclusive, efficient, and compliant practices, ensuring that people processes are robust, engaging, user-focused and continuously improving.
This is a fantastic opportunity to make a meaningful impact in a highly respected and values-driven organisation. If you're passionate about people, process excellence, and creating a supportive and inclusive workplace, we'd love to hear from you.
Key Responsibilities include:
* Leading the delivery of end-to-end recruitment, onboarding, and talent pool coordination, working closely with hiring managers and the Talent Development team.
* Overseeing payroll, pensions, compensation, and benefits administration, ensuring accuracy and compliance with internal checks and external regulations.
* Managing contractor and freelancer records in line with GDPR and IR35, collaborating with finance and procurement.
* Driving continuous improvement in employee lifecycle processes, including contracts, leave, flexible working, and more.
* Supporting data analysis and reporting for internal metrics and external bodies (e.g. HMRC, ONS).
* Enhancing internal communications and self-service guidance through SharePoint and other platforms.
* Leading initiatives and projects aligned with the people plan, building ad hoc teams and stakeholder relationships as needed.
What We're Looking For:
* CIPD Level 5 qualified (or equivalent experience).
* Proven experience managing People (HR) Services functions and leading small teams in a complex organisation.
* Strong project delivery skills with a focus on accountability and outcomes.
* Excellent communication and stakeholder engagement across all levels.
* Analytical mindset with the ability to interpret data and inform decisions.
* Commitment to diversity, equity, and inclusion in practice.
* Proficiency in Microsoft Office 365 and hybrid collaboration tools.
Please note; This role offer hybrid working arrangements with a minimum of 2 days working from the central London offices.