Salary:
£29,000 - £36,200 per year
Location Requirement:
For this position, you must live in one of the following postcodes: HD1, HD2, HD3, HD4, HD5, HD6, HD7, HD8, HD9, WF12, WF13, WF14, WF15, WF17
Job Overview:
Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.
We seek motivated, customer-focused individuals. No prior experience is required; we will train you and assign a mentor to support your success! After completing our comprehensive training, you'll enjoy a better work-life balance with our 4-day work week, totaling 37.5 hours (Monday – Saturday), with a mix of 7.5 and 10-hour shifts.
Daily Responsibilities:
* Be the expert in installations, fault fixing, and delivering excellent customer service
* Diagnose errors and technical issues, and determine suitable solutions
* Document processes and adhere to company standards
* Collaborate with the technical team and share information across the organization
About Us:
We are Virgin Media O2, the UK’s fastest broadband network, the nation’s preferred mobile brand, and one of the UK’s largest companies. We pride ourselves on diverse, high-performing teams that deliver value and innovation, guided by our customer-centric values.
Virgin Media O2 is committed to equality and inclusion, actively working to remove bias and barriers, and encouraging authentic self-expression throughout your application process.
Must Haves:
* A UK Manual driving licence
Additional Qualities:
* Comfort working at heights and outdoors in all weather conditions
* Enjoy problem-solving and finding solutions for customers
* Ability to build strong customer relationships
* Organized, customer-focused, and motivated to help others
Benefits:
We offer a range of benefits to support your well-being and work-life balance, including:
* A salary of £29,000, with £2,500+ on-target earnings, plus a company van
* 25 days of annual leave, including your birthday and UK bank holidays
* Up to 10% matching contributions in our pension scheme
* Option to buy or sell up to 5 days of leave
* Wellbeing benefits such as BUPA medical coverage and critical illness insurance
* Life insurance and healthcare plans
* Support for family needs, including neonatal, maternity, paternity, and carers leave
Next Steps:
After applying, you'll receive a link to complete an online video assessment. Successful completion will lead to a phone call from a recruiter, an online interview with a manager, and further steps. Please inform us of any adjustments needed during the process. We appreciate your interest in joining Virgin Media O2.
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