Customer Support Assistant – Plumbing & Heating
Location: On-site
Salary:£24,420 – £30,000 per year
Job Type: Full-time, Permanent
Are you technically minded with a passion for plumbing and heating? My client is looking for a motivated customer support assistant to provide expert advice, troubleshooting, and product support for a range of plumbing and heating products. This is an exciting opportunity for someone with practical experience in plumbing or heating who enjoys problem‑solving in a fast‑paced technical environment.
What youll do:
* Deliver first-line technical support via phone, email, and live chat.
* Diagnose and resolve issues with plumbing and heating products.
* Provide guidance on installation, operation, and maintenance of products.
* Log technical queries, returns, and warranty claims accurately.
* Collaborate with technical and product teams to escalate complex issues and provide feedback.
* Maintain up-to-date product knowledge, including new ranges and specifications.
* Assist in creating technical documentation, FAQs, and troubleshooting guides.
* Occasionally support product demonstrations, training sessions, or trade events.
What were looking for:
* Practical knowledge of plumbing and heating systems.
* Previous experience in technical support, customer service, or the plumbing trade is a plus.
* Strong problem‑solving and diagnostic skills.
* Excellent communication skills; able to explain technical information clearly.
* Competent with computers, CRM systems, and Microsoft Office.
* Attention to detail and strong organisational skills.
* Positive, customer‑focused attitude and team‑player mindset.
Desirable qualifications:
* NVQ Level 2 or higher in Plumbing & Heating (or equivalent experience).
* Knowledge of current plumbing regulations and standards.
* Experience with thermostatic and mixer shower systems.
* Understanding of radiator and central heating system layouts.
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