Greet and assist patients both in person and via telephone Book, amend and cancel appointments using SystemOne and AccuRx Managing incoming and outgoing correspondence, including monitoring personal NHS mail and practice NHS mailboxes, emails and letters Ensure strict confidentiality and compliance with data protection regulations (GDPR). Complete reception-related administrative tasks and daily duties. Register new patients promptly and accurately. Use judgement and communication skills to signpost patients appropriately and book appointments based on clinical urgency.
Assisting the Duty GP as Care Coordinator with online Triage requests. Divert calls and take accurate messages, ensuring they are delivered promptly. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Assist with opening and closing the practice.