Overview
Lead Recruiter at Clearwater Analytics - Hiring in UK, France, Germany, Luxembourg. Reporting to the Head of the Technical Content team, you are a recent graduate with a degree in English or a related field or a technical writer with one to four years of experience. You are inquisitive, collaborative, and a quick learner. You are an excellent writer and understand the importance of mapping out content and presenting it clearly. Ideally, you have Atlassian Confluence and markdown experience, but you are eager to pick up these skills.
You are creative, organized, and comfortable drafting content in working sessions with subject matter experts (SMEs), including product managers and software developers. You value great editing and work with your teammates to edit their content and implement feedback in your content. Your work is consistent, concise, and clear—you know your audience and how to tell an engaging, impactful story. You understand hierarchy, taxonomy, content flow, and formatting so that users can easily find exactly what they need.
We are seeking an entry or junior level technical writer to create internal and client-facing documentation that clearly explains how to use our products and informs the interactive courses we build. Our mission is to empower the people who serve our clients and to offer clients direct access to answers so they may be self-reliant and delighted.
In addition to creating original product documentation, you will work on existing documentation to replace it with curated content, and you may create technical documentation for our software developers. You will help maintain internal resources, such as our Acronym and Jargon Guide, video library, and style guide.
You will assist in producing documentation for clients, including user guide articles, key product updates (release notes), and embedded application help (such as tool tips).
Responsibilities
* Create internal and client-facing documentation that explains how to use Clearwater Analytics products.
* Update existing documentation with curated content and develop technical material for software developers.
* Maintain internal resources such as the Acronym and Jargon Guide, video library, and style guide.
Qualifications/Experience
* 0-4 years
* Excellent written and verbal communication skills
* Fast learner and collaborative team member
* Able to prioritize while working on multiple projects
* Three Cs: Consistent, Concise, Clear
Tools/Skills
* Markdown a plus
* Ability to organize projects, with Jira exposure a plus
* Content/graphics/video tools experience a plus, such as SnagIt, Canva, Loom, and Adobe Creative Cloud
* Taxonomy/hierarchy and templating knowledge
* UX writing interest
* Familiarity with code structure (preferably Java and/or Python) a plus
* GitLab branching a plus
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Writing/Editing
Industries
* Software Development
* Financial Services
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