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Client:
i-Pharm Consulting
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Job Category:
Other
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EU work permit required:
Yes
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Job Views:
4
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Location: Hybrid – 2x days a week onsite in Manchester, 3x days from home
About the Role:
As an HR Services Advisor, you will be the first point of contact for assigned client groups, providing timely and accurate information on policies, procedures, and operational issues. This role requires a proactive individual who is capable of working independently and delivering exceptional customer service. You will support both employees and managers, ensuring smooth HR processes from start to finish.
Key Responsibilities:
* Customer Service Excellence: Act as the primary contact for HR-related inquiries from hiring managers, employees, and HR team members, ensuring prompt and effective resolution.
* End-to-End HR Support: Manage HR requests from start to finish, including tracking and tracing issues to ensure closure and provide a high-quality user experience.
* HR Advisory: Provide expert guidance on HR processes, offering proactive support to HRBPs and line managers.
* System Management: Use multiple HR and Payroll systems, including Workday, to resolve customer queries efficiently and accurately.
* Process Improvement: Gather feedback on processes, share insights with Service Specialists, and suggest technological solutions to enhance day-to-day operations.
* HR Metrics & Monitoring: Oversee the quality of transactional work and key HR Services metrics, ensuring high standards of service delivery.
* HR Projects: Contribute to local HR projects and initiatives that positively impact the organization.
* Knowledge Management: Maintain up-to-date knowledge of HR policies and procedures, staying informed on HR best practices.
Qualifications & Experience:
* Degree: Commercial Degree in Human Resources or related field.
* Experience: 5-10 years of experience in WFA and Payroll.
Skills:
* Strong knowledge of HR systems (especially Lonza systems).
* Proven experience in payroll and HR administration.
* Exceptional problem-solving, listening, and business awareness skills.
* Customer-focused with a solution-oriented mindset.
* Ability to balance multiple tasks and prioritize effectively in a fast-paced environment.
* High attention to detail with excellent written and verbal communication skills.
* Fluency in both Spanish and English is essential.
Why Join Us?
This is a fantastic opportunity for a bilingual HR professional to contribute to a fast-growing, dynamic business while working in a flexible hybrid environment. You will be part of a collaborative HR team where you’ll help drive efficiency and contribute to impactful HR initiatives.
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