The Admiral Repair Network (ARN) Lead plays a pivotal role in overseeing and enhancing the performance of the ARN within the Household Claims function. This role ensures that supplier partnerships align with Admiral’s strategic goals, regulatory requirements, and customer service standards. You will lead the team of supplier performance managers to drive performance improvements, and act as a key liaison between internal stakeholders and external partners. Your leadership will ensure that supplier services contribute to excellent customer outcomes, cost efficiency, and compliance with FCA Conduct Rules and Consumer Duty.
Key Responsibilities
* Supplier Management Leadership: Oversee the end-to-end supplier relationship lifecycle, including onboarding, performance monitoring, and contract compliance.
* Performance Auditing: Collaborate with audit teams to assess supplier performance, identify risks, and implement corrective actions.
* Strategic Partnerships: Build and maintain strong, collaborative relationships with key suppliers to drive innovation and service excellence.
* Process Improvement: Lead initiatives to streamline supplier-related processes, reduce costs, and enhance customer satisfaction.
* Regulatory Compliance: Ensure supplier operations align with FCA regulations, Admiral’s policies, and Consumer Duty principles.
* Data & Reporting: Analyze supplier performance data, produce monthly reports, and present insights to senior leadership.
* Team Leadership: Coach and develop a team of supplier performance managers to foster a high-performance culture.
* Stakeholder Engagement: Work closely with internal departments such as Claims, Legal, and Procurement to align supplier strategies with business needs.
Key Deliverables
* A robust and compliant supplier management framework.
* High-performing supplier network delivering consistent service quality.
* Actionable insights and reports that inform strategic decisions.
* Enhanced customer outcomes through effective supplier collaboration.
* Strong internal and external stakeholder relationships.
Skills & Experience Required
* Proven experience in supplier relationship or vendor management, preferably in insurance or financial services.
* Strong understanding of claims processes and regulatory requirements (FCA, Consumer Duty).
* Excellent negotiation, communication, and conflict resolution skills.
* Experience in leading teams and managing cross-functional projects.
* Proficiency in data analysis and performance reporting.
* Familiarity with contract management and service level agreements (SLAs).
* Ability to work independently and adapt in a fast-paced, agile environment.
Values & Behaviours
* Customer-Focused: Ensure supplier services support fair and ethical treatment of customers.
* Integrity: Uphold Admiral’s values and act as a role model in supplier interactions.
* Leadership: Inspire collaboration and continuous improvement across supplier networks.
* Analytical Thinking: Use data to drive decisions and resolve challenges.
* Accountability: Take ownership of supplier performance and alignment with business goals.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
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