Overview
Join to apply for the Validation Engineer role at Ascensia Diabetes Care
Ascensia Diabetes Care is a global specialist diabetes care company dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives.
Location: Primary work location field-based across the UK; international travel may be required. Office base: Loughborough, Leicestershire for meetings, training, and support.
Nature of the position
As a (Senior) Service and Validation Engineer, you will be responsible for delivering high-quality validation and service support for PHC biomedical equipment at customer sites across the UK and internationally. This role requires a proactive, customer-focused professional with the flexibility and willingness to travel as needed.
Your primary focus will be on validation activities, ensuring equipment meets regulatory and performance standards through thorough testing and documentation. Service support will be a secondary responsibility, involving maintenance, troubleshooting, and customer training to ensure optimal product performance.
Key Responsibilities
* Lead validation activities at customer sites across the UK, ensuring equipment meets regulatory and performance standards.
* Liaise with customers to confirm requirements, explain validation procedures, and agree on schedules.
* Adapt to changing customer needs during validation, clearly communicating any technical or commercial implications.
* Investigate and report product anomalies to the Validation Business Manager or Technical Support colleagues as appropriate.
* Support the development and enhancement of validation protocols, incorporating new technologies and customer expectations.
* Deliver training on validation procedures to both customers and internal engineers, providing hands-on support during validation projects to ensure consistency, quality, and knowledge transfer across the team.
* Represent PHC in customer meetings to promote validation services and support sales efforts.
Service Delivery and Product Maintenance
* Perform installation, diagnostics, maintenance, and repairs on PHC equipment.
* Maintain up-to-date product knowledge and share insights with colleagues to support team development.
* Work with colleagues to ensure all tools and equipment are compliant, calibrated, and ready for use.
* Collaborate with Service Administration for efficient job planning and scheduling.
* Adhere to Health & Safety regulations and customer site protocols.
* Deliver exceptional customer service through professional conduct, clear communication, and technical expertise.
* Complete service reports promptly to support accurate invoicing and customer follow-up.
* Promote service contracts and contribute to business growth through proactive customer engagement.
Qualifications and Experience
We’re looking for candidates with a strong technical foundation and a willingness to grow into the role. If you meet most of the criteria and are eager to learn, we encourage you to apply.
* Education: Ideally, a vocational qualification in refrigeration engineering or a related technical discipline. Equivalent experience or training in validation, biomedical engineering, or instrumentation will also be considered.
* Experience: Minimum of 3 years experience in service engineering, validation, or a similar technical field is preferred. Candidates with less experience but strong technical aptitude and a willingness to learn will also be considered.
* Technical Knowledge: Familiarity with thermodynamics and European validation standards is desirable. Experience with biomedical or laboratory equipment is a plus. Comfort with software tools used for measurement and data logging is beneficial.
* Competencies and Skills: Strong customer focus, adaptability, collaboration, problem-solving, ability to think globally and creatively, and resilience under pressure. High accuracy in complex technical tasks with sound judgment and independent decision-making. Knowledge of validation techniques and applicable regulations. Excellent English; Dutch a plus. Willingness to travel internationally. UK Full Driving License (company car provided).
Benefits and What We Offer
* Competitive salary and performance-based bonus
* 25 days annual leave plus UK bank holidays
* Company car and tools for field-based work
* Ongoing training and development opportunities
* A collaborative, innovative, and supportive team culture
Additional Information
To apply, please submit your CV and a brief cover letter outlining your interest and relevant experience.
TO ALL RECRUITMENT AGENCIES: Ascensia does not accept unsolicited third-party resumes.
Building an Inclusive Culture: We are committed to diversity, equity, and inclusion and welcome varied backgrounds, ideas, and perspectives.
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