Major Incident Manager Short-Term Contract
Location: Salford, Greater Manchester (Onsite preferred, hybrid negotiable)
Contract Length:3 months
Start Date: Immediate
We are currently seeking an experienced Major Incident Manager to join our team on a short-term contract basis to support critical IT service continuity during a high-impact period.
Key Responsibilities:
* Take ownership of major incidents from identification to resolution
* Coordinate rapid response teams and lead recovery efforts
* Ensure timely communication and updates to stakeholders at all levels
* Perform root cause analysis and contribute to post-incident reviews
* Work closely with Problem and Change Management teams to prevent recurrence
Required Experience:
* Proven experience managing high-severity IT incidents in complex environments
* Strong stakeholder management and communication skills
* Familiarity with ITIL processes (certification preferred)
* Ability to remain calm and effective under pressure
* Experience in large enterprise environments is highly desirable
AMRT1_UKTJ
...