The Role
Bedfordshire Police – Police Staff, Permanent, Full Time. ERSOU - CTP, Stevenage. Salary: £40,893, 37 hours per week. SO2. This exciting role will provide technical desktop and field engineering assistance to the National Desktop & Field Team Leader, the wider Customer Service Centre (CSC) and National Counter Terrorism Policing ICT Project teams, in the daily management of all hardware related issues and requests. Additionally, cryptographic device support will be a vitally important part of this role and will require Developed Vetting status.
The successful candidate will work closely with all regional ICT units to support and deliver ERSOU based requirements. The role also involves pro-active improvement of Field Support processes and knowledge base, aiming for a leaner and more efficient operation. The department has a strong ITIL alignment, and experience in this area would be valuable. You will be expected to take initiative in establishing excellent working practices and processes within this field and bring experience in hardware and remote assistance management using toolsets such as SCCM and Service Now.
The main hardware in this portfolio is largely off the shelf equipment, however training will be provided. You will be required to manage and own all outstanding faults, liaising with affected parties and resolver groups to provide effective resolutions within agreed service level agreements. Translating complex technical issues into everyday language and managing user expectations while building good relationships with senior users is crucial. You will need to travel to multiple sites across the Eastern Region and to the National HQ in Birmingham, with occasional overnight stays as required.
It is essential that you have a working knowledge of:
* Windows based Operating Systems
* Active Directory
* MS Office products
* Remote assistance tools and processes
* LANs/WANs including Fibre & Copper infrastructure/data centres
* Desktop PCs including Laptops and handheld devices
* LaserJet printers & scanners
* Cryptographic devices and key materials
It is desirable that you have a working knowledge of:
* SCCM
* Service Now
* Solar Winds
ERSOU – Who We Are And What We Do
ERSOU is the Eastern Region Special Operations Unit, overseeing and delivering a regional response to Serious and Organised Crime, and Counter Terrorism Policing for the Forces in the Eastern Region. It is made up of Officers and Police Staff from across the region and works closely with the 7 Forces and National Partners. The departments offer opportunities to work and develop professionally in specialist areas, often delivering capabilities provided by local forces.
What We Offer
* Flexi time
* Blue Light Card discounts
* Opportunity to undertake nationally recognised Intelligence Professionalisation Programme (IPP)
* Generous pension scheme
* Dedicated CTP training for your role
* 24/7 access to an Employee Assistance Programme
* Opportunity to get involved with networking groups such as the Network of Women, LGBTQ+, Parent & Carers and Health & Wellbeing
Additional Information
All internal applicants must have successfully completed their probationary period to apply for this role. Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH) should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document. This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Redeployees will take priority over other applicants at any point during the recruitment process. If a redeployee is successful and accepts an offer, they will remain on their home force’s terms and conditions.
As a Disability Confident leader, we commit to creating an inclusive workplace where police officers and staff feel valued and can be themselves. We provide workplace adjustments where needed so everyone can flourish. If you have a disability and meet the minimum criteria, you will be entitled to an interview under the ‘Offer an Interview Scheme’.
It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed
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