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Senior Operations Manager - Pensions, colchester
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Client:
Location:
colchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
Senior Operations Manager – Pensions
Leeds (3x days per week on site)
Full Time
Our client is currently searching for a Senior Operations Manager to join their team within their Pensions space. This role has the responsibility and oversight for the Pensions Operations function consisting of a range of operational reams that own the operational processes which support our clients Pensions product.
Responsibilities:
* Provide oversight of the Pensions Operations function, overall responsibility for the leadership, strategic direction and operating results of the Pensions Operations teams
* Lead and drive strategic plans, change initiatives and operational improvements for sustained excellence
* Build and lead the management team within the pensions function whilst developing a culture within the team that supports continuous service improvement
* Manage operational efficiency, including FTE budgeting, key metrics analysis and process automation
* Develop relationships with internal and external stakeholders to ensure smooth operations and decision-making
* Lead the Pensions Operations teams in delivering excellent customer service and ensuring adherence to regulatory principles
* Maintain the first line of defence by operating risk controls assigned to the individual
* Build and maintain up to date knowledge of pensions and tax regulations and ensure that this is filtered across the team
Knowledge / Experience Required:
* Extensive knowledge of Pensions operations and the Pension industry more broadly
* Deep knowledge and understanding of relevant regulatory, compliance and control requirements, including CASS, in order to manage Regulatory, Financial and Reputational risk
* Strong people management / leadership skills – track record of leading and developing
* high performing operational teams
* Pro-active and responsive in assessing operational needs and developing solutions to meet these needs
* Ability to analyse / translate regulatory information and deliver / embed this into operational processes and future plans
* Management of complex processes in a regulated environment
* Strong stakeholder engagement and management skills
If you are interested in this position, please do not hesitate to apply. Please note that in the event of a high volume of applications, we will only be able to reach out to successful applicants in the first instance.
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