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An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will act as the key liaison between customers and the workshop, ensuring smooth service operations and maintaining high customer satisfaction. This full-time role offers a basic salary range of £29,000 - £32,000, OTE £35,000, and benefits.
You will be responsible for
* Act as the primary contact for customers, managing bookings and providing workshop updates.
* Maximise workshop efficiency by scheduling jobs and upselling additional services.
* Process repair authorisations, warranty claims, and accurate invoicing.
* Maintain vehicle service records and ensure parts are ordered promptly.
* Conduct pre- and post-service customer communications to ensure satisfaction.
* Keep reception area presentable and comply with all health & safety standards.
* Stay updated on manufacturer requirements and maintain professional standards.
What we are looking for:
* Previous experience as a Service Advisor or in a similar role.
* Ideally experience working with HGV or light commercial vehicles.
* Basic technical knowledge of commercial vehicles.
* Strong customer service and communication skills.
* Ability to multitask in a fast-paced environment.
Shifts:
* Monday - Friday: 5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm
* 1 in 3 Saturday mornings: 7:00am - midday
What’s on offer:
* 30 days holiday including bank holidays
* Employer Statutory Pension Scheme
* Free Class IV MOT per year
* Mental Health First Aiders
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