Application Support Analyst – Insurance & Reinsurance Systems
The Job
As an Application Support Analyst, you’ll play a vital cross-functional role within the IT function of a dynamic and forward-thinking insurer operating in the specialty and Lloyd’s markets. Sitting in the Database Development Team, you'll support and enhance complex in-house systems that underpin core insurance and finance operations.
This is a hands-on hybrid role combining systems analysis, SQL/database development, and application support. You’ll work closely with business stakeholders to translate regulatory and operational requirements into technical specifications, support month-end processing, and deliver small-scale development solutions.
You’ll be a key player in keeping essential systems running smoothly while helping evolve the technical landscape of the business.
Responsibilities:
* Provide analysis, troubleshooting, and support for complex in-house insurance systems
* Support critical month-end processes and assist in overnight job monitoring and issue resolution
* Translate business and regulatory requirements into clear, actionable technical documentation
* Collaborate across IT and business teams to understand financial calculations and insurance workflows
* Carry out small change development and data updates using SQL/T-SQL
* Assist with testing, data migration, and system upgrades across production and development environments
* Engage with tools like Azure DevOps, GitHub/TFS, and ServiceNow to track and manage workload
About You
You’re an experienced analyst or support specialist with a strong grasp of insurance systems, and you thrive in an environment where finance, technology, and business meet. Here’s what sets you apart:
* Strong knowledge of specialty insurance and reinsurance, particularly in the Lloyd’s and London markets
* Proven experience supporting financially integrated systems involving calculations, reporting, and reconciliations
* Confident writing and interpreting technical documentation and SQL queries (T-SQL)
* Familiarity with Lloyd’s data standards and regulatory reporting
* Hands-on understanding of Verisk / Sequel Eclipse, or similar core insurance platforms
* Experience with Azure DevOps, TFS/GitHub, ServiceNow, and data migration tasks
* Flexible approach to working hours to support critical business cycles when needed
* System testing and troubleshooting mindset
The Company
This organisation is a well-established leader in the specialty insurance space, with operations across the Lloyd’s and global reinsurance markets. Known for their collaborative and performance-driven culture, the company blends tradition with innovation. The team fosters open communication, shared ownership of outcomes, and high standards—creating a supportive environment where your work truly matters.
Salary & Package
A competitive salary and benefits package is available, tailored to experience and expertise.
Process
3-stage interview process conducted remotely or in-person at the London office.
What Should You Do Now?
If this role sounds like your ideal next step and you're ready to contribute to high-impact insurance systems, apply now with your CV. For questions or a confidential chat, reach out directly.