Up to 12.21
Overview
Whats the Job?
Are you an experienced and passionate Guest Experience Assistant ready to deliver a phenomenal service and experience at a stunning venue on the North Norfolk coast. You will be an engaging individual who understands the balance of skills within this role. On one hand you will understand the systems, processes and practices required to deliver an organised department. On the other hand you will be a real hospitality person, someone who has a passion for delivering a memorable welcome to guests.
The Maltings will be a home-from-home offering the space and style to kick back, relax, indulge and dwell. Offering 28 stylish bedrooms, including a honeymoon suite with a terrace and sea views, The Maltings provides a go-to coastal destination for British-based simple, quality cooking using the finest regional produce.
This role's hours span from 7am until 11pm and shifts are usually 8 hours long.
Responsibilities
Deliver a phenomenal service and guest experience at a coastal venue. Maintain an organised department by following systems, processes and practices. Provide a warm, memorable welcome to guests and uphold the brand standards throughout shifts.
Perks and Benefits
* Being part of a friendly, supportive team as well as integrating with an array of different staff teams from other Chestnut properties
* Additional tips on top of competitive hourly pay
* Opportunities for growth and development within hospitality careers
* A vibrant, community-focused work environment.
* Enjoy both food and room discounts with friends
* Access to our exclusive Chestnut Hub which offers 100s of high street discounts
* High quality, fresh staff food included
* Industry accredited and nationally recognised qualifications
* Employee reward and recognition prizes
* Referral scheme (earn up to £1500 per referral)
Who are we?
The Maltings is the next stage in the evolution of Chestnut Group, a collection of stunning pubs located in East Anglia, continually growing whilst staying true to our values. We are proud but humble and are always looking to do the best we can for our people. Our team members are at the heart of who we are, this is why we offer a variety of hours to suit our team members and their personal commitments. Our vision is to create accessible, welcoming and unique environments for our guests, all with their own character and soul. We want our team to be proud of where they work and the region they represent.
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