Salary: £54,000 - 63,240 per year Requirements: 5 years BA experience in financial services, network, or security programs Proficient with ITIL practices and ServiceNow workflows Strong data literacy Excellent stakeholder facilitation skills Ability to turn qualitative risk into measurable outcomes Preferred certifications: BCS BA, ITIL 4 Foundation, and vendor fundamentals (e.g., Cisco, Zscaler, Fortinet, Splunk) desirable Responsibilities: Capture requirements and map them to controls Maintain traceability to NIST CSF categories and regulatory obligations Elicit and document user journeys and process maps Write clear user stories with measurable acceptance criteria Orchestrate UAT and create evidence packs Map as-is/to-be processes across incident, problem, change, and vulnerability management Support CAB documentation and communication Quantify risk reduction, SLA improvements, and user impact Maintain dashboards for stakeholders Technologies: Cisco Support ITIL Network Security ServiceNow Splunk More: We are looking for a Network Business Analyst to join our team, working in a hybrid model with 60% in-office and 40% remote in Knutsford. In this role, you will bridge business and technical change while ensuring the alignment of service processes. We offer a competitive rate, a supportive team environment, and opportunities for professional development. Join us to make a significant impact in our organization. last updated 8 week of 2026