Description
Supporting File Handlers; performing delegated tasks, to pursue the progression and/or resolution of a file as soon as practically possible. The role involves working on complex and high value military claims in a fast paced environment, allowing for development in NIHL cases.
Key Responsibilities
* To undertake initial steps on a file including sending out acknowledgements, and procedural documents such as registration of CRU and the obtaining of key documentation.
* Conduct investigations as are appropriate and as may be delegated by File Handler/s, this could include obtaining and reviewing military personnel and medical records/medical evidence.
* Carry out standard procedural tasks.
* Progress with training to allow development within the role and the completion of more complex tasks.
* Instruct experts where the need arises.
* To assist the File Handlers in progressing the file in the most appropriate manner.
* To ensure compliance with SRA Standards & Regulations.
Activity Time Frames
* Adaptable, follows direction of the File Handler/s and prioritises own activity on a daily basis.
* Typically expects 6 chargeable hours per day, to be agreed at team local level.
* Support File Handlers.
* Works on case load of File Handlers.
* Completes delegated tasks within the time frame set.
35 hours per week.
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Skills, Knowledge & Expertise
* Organisation.
* Motivation.
* A willingness to learn.
* Able to take direction from a more senior individual.
* Technical knowledge and experience to be developed.
Job Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death in Service
* Critical Illness Cover
* PHI/Income Protection (Private health insurance)
* Pension Contribution based 5% Employee / 3% Employer
* Cycle to Work Scheme
* Tech Scheme
* Season Ticket Loan
* Gym Flex
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
* after successfully completing probation
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