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Moat is a housing association owning and managing over 22,000 homes across Kent, Essex, Sussex and London with a development pipeline of 1,350 new affordable homes over the next three years.
Moat are passionate about providing great homes and services that transform the lives of families and individuals. Moat know that not all customers have the same needs – the organisation ensures that the way they deliver services feels as individual as their customers.
They are driven by their values, which define how they work:
* Be the Change – Embrace flexibility, adaptability, and forward-thinking solutions.
* Better Together – Collaborate and continuously improve through knowledge sharing and teamwork.
* Own It – Take responsibility, be empowered, and ensure follow-through.
* Lead by Example – Work hard, be supportive, and advocate for meaningful change.
This is an exciting opportunity to join Moat as Director of Neighbourhood Services. As a key member of the senior leadership team, you will be responsible for leading and developing the Neighbourhood Services directorate to ensure consistently high-quality services across all tenures and drive to make a real, quality difference to people’s lives and communities.
Some responsibilities include:
* Lead and direct Neighbourhood Services teams to deliver outstanding, consistent services aligned with Moat’s Customer Offer.
* Oversee managing agents, contractors, and suppliers (e.g., grounds maintenance, estate cleaning, legal services) to ensure quality, compliance, and value.
* Develop and manage the directorate budget, KPIs, and performance outcomes.
* Engage, train, and motivate teams to deliver excellent customer-focused services.
* Promote continuous improvement and operational excellence.
* Identify, assess, and manage risks in line with organisational frameworks.
* Ensure compliance with legislation, regulation, and internal policies, including equality, diversity, and inclusion commitments.
* Keep accurate records and manage data in line with Moat’s Data Governance Framework and legal requirements.
* Contribute to strategic and business planning as part of the Senior Leadership Team.
* Deliver social value initiatives that benefit diverse customer groups.
Moat is looking to appoint a senior leader who has the following attributes:
* In-depth knowledge of the social housing sector and regulatory compliance.
* Strong knowledge of legislation, regulations, and tenancy arrangements, including shared ownership and leasehold.
* Proven track record of leading large, multi-site teams in complex organisations.
* Minimum of four years in senior leadership roles (Head of or above), with at least one held for three or more years.
* Experience managing large budgets and complex contracts, including PFI or similar arrangements.
* Strong customer service ethos and alignment with Moat’s values.
* Experience in complaints management and multi-agency problem solving.
* Ability to manage complex managing agent relationships.
* Collaborative, adaptable, accountable, and committed to continuous improvement.
If you are interested in hearing more about this opportunity, please get in touch with one of our consultants at Neemar Search.
Delivery Consultant
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Civic and Social Organizations and Non-profit Organizations
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