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Our client is a fabulous family run business with over 75 years of experience. They are a business that offer design and manufacturer of Fashion accessories to include bags, belts, wallets and giftware to the high street with a portfolio of private label customers and their own branded division. This is a fantastic company to work for as they truly value all their staff and encourages engagement, empowerment, and growth. They now have a new opportunity to join their team as a Sales Coordinator. This position is to be based full time in the office.
Sales Coordinator - The Role:
* Carry out general sales admin tasks and order processing as required to allow the smooth day to day workflow of the sales department.
* Resolve any post-delivery invoice queries, including debit or credit notes.
* Work collaboratively with accounts team to resolve any overdue payments.
* Processing new sales leads - Assigning new customers to agents and processing new customer applications on the website.
* Assigning customers on the system to the correct region and agents.
* Update weekly stock sold-out lists and forward to agents and the sales office.
* Building and maintaining customer/client relationships over the phone, via email and face to face when exhibiting at tradeshows.
* Providing great customer service and personalised communication whilst exceeding expectations.
* Ensure all areas of administration are prepared for Xmas / Father's Day /Mother's Day and other key trading events in the calendar.
* Providing data and reports to support the Head of Sales, Sales Executive and Senior Sales Coordinator.
* Share feedback from agents and customers to help product reviews, stock issues, and any non-sales related issues.
* Providing troubleshooting assistance for customer orders, account statuses, relevant problems and post-sale care to customers.
* Assist with preparation and attend tradeshows as required.
Sales Coordinator - The Candidate:
* Experience of working in a sales/office environment is desirable
* Sound working knowledge of Microsoft Office (Word, Excel, Outlook)
* Experience of a sales order processing system (desirable, but full training can be given)
* Confident and friendly approach to dealing with customers over the telephone and face to face
* Excellent attention to detail
* Self-motivated and able to work proactively
* Team player
* Must live within an easily commutable distance and drive
Sales Coordinator - The Package:
* Salary depending on experience
* Excellent benefits package including excellent holiday entitlement, private health care, bonus and pension. Plus other softer benefits like discounted staff sales and wellbeing events.
Due to the anticipated interest in this role only short listed candidates will be contacted.
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