Overview
Organisation: Almond Valley Heritage Centre
Location: Livingston
Assistant Manager of Visitor Services
We are an award-winning family attraction and heritage charity at the heart of West Lothian. Our 23-acre site features historic buildings, rare breed animals, landscaped gardens, play areas, and engaging visitor spaces and we’re looking for a talented Assistant Manager of Visitor Services to help lead the front-line delivery of exceptional visitor experiences.
This is a hands-on leadership role supporting smooth day-to-day operations, retail and admissions, events, and membership growth all while ensuring every visitor feels welcomed, engaged, and inspired.
Responsibilities
* Lead front-line delivery of exceptional visitor experiences and shape the visitor journey.
* Support smooth day-to-day operations across retail, admissions, events, and membership growth.
* Manage and motivate front-line teams with a confident, approachable leadership style.
* Collaborate with colleagues to implement seasonal programmes as part of the organisation’s five-year transformation strategy.
Key Requirements
* Experience in a visitor-facing leadership role (tourism, heritage, hospitality, or events).
* Proven ability to motivate and support front-line teams with a confident, approachable style.
* Strong customer service and communication skills with a proactive, visitor-focused approach.
* Practical knowledge of ticketing, EPOS, retail, and cash handling.
* Flexibility to work weekends, holidays, and peak visitor periods.
Desirable experience
* Experience working in visitor attractions or heritage settings.
* First aid or health & safety training.
* Background in marketing or events.
Application
Application Deadline: Saturday 25/10/2025
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