Customer Engineering Coordinator
Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£26,000
About the Role
We’re looking for a motivated Customer Engineering Coordinator to join our team. In this role, you’ll manage the administration of gas-related emergencies, service orders, and maintenance of company assets. You’ll ensure that industry standards and company procedures are followed, taking appropriate action when needed.
This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key.
Key Responsibilities
* Create and manage work orders following company policies
* Schedule appointments and confirm with customers promptly
* Raise purchase orders and material orders using Calor’s ERP system
* Track order progress, manage cancellations, and reschedule appointments
* Respond to customer communications within 48 hours
* Produce customer letters using company templates
* Manage Accounts Payable queues and monitor CRM cases
* Answer calls professionally and ensure GDPR compliance
* Take personal ownership of safety for yourself and others
What We’re Looking For
* Strong written and verbal communication skills
* Ability to use your initiative and solve problems
* Calm, confident, and assertive with great interpersonal skills
* Team player with a flexible and adaptable approach
* Customer-focused and determined to meet goals
* Experience in customer service or call centre environments is a plus but not essential
What We Offer
* 25 days annual leave plus 8 Bank Holidays
* Private Medical Insurance
* Company Pension Scheme with matched contributions (up to 7.5% after 2 years)
* Life Assurance
* Staff discounts on gas and shopping
If you’re ready to join a supportive team and play a key role in delivering excellent customer service, apply today!
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