Salary: £25,000 - 30,000 per year Requirements: Experience in an IT support or helpdesk environment (or strong personal/academic background in IT) Good working knowledge of Microsoft Windows 10/11 Good working knowledge of Office 365 (Outlook, Teams, SharePoint, OneDrive) Basic understanding of networking (DNS, DHCP, IP addressing) Excellent communication and customer service skills A logical approach to problem-solving Strong attention to detail and eagerness to learn Passion for IT and eagerness to learn new technologies Strong problem-solving skills with a proactive approach Ability to multitask in a fast-paced environment Collaborative mindset, working well in a team and supporting others Commitment to delivering outstanding service and going the extra mile Desirable qualifications or willingness to work towards Microsoft Certifications (MCP, MCSA), Cisco Certifications (CCNA), Virtualisation Certifications (VMware / Hyper-V), Cloud Certifications (Azure / AWS), Firewall & Networking Certifications (Fortinet, Cisco, SonicWall, Ruckus) Responsibilities: Serve as the first point of contact for clients via phone, email, and the ticketing system Provide basic technical support for desktops, laptops, printers, and mobile devices Troubleshoot issues with Microsoft Windows, Office 365, and networking Escalate more complex tickets to Level 2 or Level 3 engineers when required Log and manage service desk tickets, ensuring updates and follow-ups are timely Assist with user account creation, password resets, and basic Active Directory tasks Support software installations, updates, and hardware setups Maintain clear documentation of technical issues and resolutions Technologies: AWS Active Directory Azure Cloud Cisco Firewall Hardware Hyper-V Support Mobile Office 365 Security SharePoint VMware Windows More: We are a growing and ambitious Managed Service Provider (MSP) based in Portishead, Bristol, known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, we support businesses in optimizing their IT infrastructure, enhancing security, and ensuring seamless connectivity. We are currently looking for talented 1st Line IT Engineers to join our team and play a crucial role in delivering expert IT support and project solutions to our clients. We offer a competitive salary ranging from £25,000 to £30,000, based on experience. last updated 19 week of 2026