Salary: £25,544.32 per annum
Location: Hybrid working from our Leeds (Arlington Business Centre) site, you will be required to work 2 days in the office and 3 days at home.
Contract: Permanent
Hours: Full-Time – 37.5 hours per week
Shift pattern: working 9am - 5pm Monday to Sunday, 5 days out of 7
Training: 4 weeks training
Start date: 6th October 2025
We are currently looking to recruit multiple advisors to join our Samsung Online Reviews Team, an exciting opportunity to represent Samsung's Digital Communications. You will be communicating with our customers responding to reviews relating to all Samsung products and services using channels such as Trustpilot,, Google & third-party retailers such as Argos and John Lewis.
We are committed to delivering a personalised, premium service that continually enhances our customers' experience. With advanced technical support tools, our platinum service ensures our experts – that's you – can assist customers whenever and wherever they need it.
Job title:
Digital Customer Advisor - Samsung
Job Description:
What you'll be doing:
* Represent the Samsung brand across all review platforms, responding to reviews relating to products & services
* Use your Samsung product knowledge to proactively find answers to provide customer resolutions
* Support in identifying customer contact drivers across all platforms
* Work towards specific deadlines whilst always providing a high level of customer service
* Be empathetic and resilient remembering that all reviews either positive, negative or constructive are an opportunity to excel and demonstrate our professionalism and Samsung knowledge
Flexible in supporting with other Online/Digital workstreams where required, including social media (Facebook, Instagram, X, TikTok & YouTube)
What we're looking for:
* Experience within Digital Communications, either within or outside the workplace
* An excellent eye for detail with exceptional written communication skills including spelling, grammar & punctuation
* Ability to meet and work to deadlines within a fast-paced environment
* Enthusiasm and determination to always deliver an outstanding level of customer service
* Excellent IT skills using Microsoft Office
* An interest in technology is desirable, to support in troubleshooting a wide variety of Samsung products
What's in it for you?
* A competitive salary of £25,544.32 per annum
* 22 days' holiday
* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
* Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more
* Voluntary benefits designed to suit your lifestyle—from discounts on retail and socialising, to health & wellbeing, travel, and technology
* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What will happen next:
* Choose 'apply' to submit a short application ensuring you add your CV.
* The team will then reach out to discuss the role in more detail.
Equal Opportunities
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at .
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Leeds
,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent