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Hours: Variable Seasonal contract – some evenings and weekends per hour
What we need, in a nutshell
We're currently looking for an experienced Receptionist to join our Guest Services Team, ensuring we give the best service to all our guests. Guest Services is the main contact point for all guest enquiries and also the key information area for all nature of requirements during their visit.
Who are we?
Our holidays are amazing, and it's our people who bring everything to life. We pull out all the stops, add the bells and whistles, and put our hearts and souls into it, so that our guests can enjoy the greatest of Great British holidays. At Away Resorts, we like to have fun, so if you do too, and you would also like to be part of an award-winning company with big plans - we need to talk.
What you'll be doing
1. Checking our Guests in, providing them with all the information they need to start their break.
2. You will be the first point of contact for all our day visitors.
3. Checking Guests out and ensuring they enjoyed their stay. Asking for feedback.
4. Dealing with general enquiries; this could cover a whole spectrum of the Parks operation so a willingness to learn is key.
5. Dealing with complaints by finding the right solution for the Guests to enable them to enjoy the rest of their stay.
6. Taking bookings and identifying potential sales opportunities.
Skills, experience, and qualities you’ll need
We’ll provide training, but you must:
* Be computer literate, as you'll be using a computer daily.
* Have experience working within a customer-facing role.
* Work well under pressure and be a good communicator.
* Be calm, methodical, and of strong character — this is a busy place!
* Pay attention to detail, even with small things, and maintain high standards.
It’s about your values too. We have a can-do, fun-loving, people-centered ethos here at Away Resorts, captured by our holiday heroes’ mantra of Attentive Amazing Lovers. If that’s fired up your curiosity, read more about it and decide if it describes you. In exchange for your loyalty and hard work, we offer an excellent salary, high job satisfaction in a fast-moving environment that is continually developing and evolving.
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