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Customer Service Representative, Salford
Client:
Time Recruitment Solutions Ltd
Location:
Salford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
bed91171859e
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
Job Title: Customer Service Advisor
Type: Temporary to Permanent
Pay Rate: £12.31 per hour / £24,000 per annum
Hours: 37.5 hours per week
Working Pattern: Tuesday to Saturday, 09:00-17:00 (Saturday is work from home)
Initial Training: 2 weeks, Monday to Friday, 09:00-17:00
Role Purpose: To deliver a consistently positive and professional customer experience by building strong relationships with customers and representing our brand with care, clarity, and empathy.
Key Responsibilities:
* Respond to customer enquiries promptly and accurately via phone, email, and web chat
* Understand customer needs and assist them in using product features effectively
* Log customer returns and replacements with detailed and accurate information
* Identify and report trends in faulty products to support continuous improvement
* Maintain customer databases with relevant technical issues and conversation history
* Monitor and respond to customer feedback and complaints on social media
* Provide clear guidance on product functionality and usage
* Share customer insights, feature updates, and solutions with the wider team
* Ensure all enquiries are followed up and resolved in a timely manner
* Collect and relay customer feedback to product and marketing teams
What We're Looking For:
This is a customer-facing role where being polite, professional, and compassionate is essential. The ideal candidate will also have:
* Strong interpersonal and communication skills
* The ability to work collaboratively in a fast-paced team environment
* A calm and confident approach to handling complex queries
* Minimum 1 year of experience in a similar online customer service role
* Strong problem-solving and multitasking abilities
* Patience and professionalism with challenging customer situations
* Familiarity with Freshdesk or similar CRM/ticketing platforms
* Courier search and complaint handling experience (desirable but not essential)
Key Performance Indicators:
* Increased customer satisfaction and retention
* Enhanced brand reputation through excellent service
* Growth in positive feedback and referrals
Health & Safety Responsibilities:
All employees must:
* Follow all company safety, hygiene, and environmental procedures
* Understand and manage job-related risks
* Immediately report any issues or unsafe conditions
* Contribute to ongoing health and safety improvements
Please apply only if you have relevant experience.
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