# Business Process ProfessionalJob Req ID: 52606Posting Date: 31 Oct 2025Function: ServiceUnit: BusinessLocation: Endeavour Sheffield, Sheffield, United KingdomSalary: Competitive Salary + Great BenefitsJob Req ID: 52606Posting Date: 31/10/25Function: Service Governance & InsightLocation: Sheffield, Manchester, Birmingham, Bristol, London, Thurso or Belfast## **Why this job matters**Our standard ways of working are not always the best fit for some of our customers. Where customers have unique requirements, we need to work with them to leverage and adapt our existing standard ITIL processes to create and formally document business processes which deliver tailored solutions that meet specific business needs. Whilst at the same time identifying opportunities to standardise, simplify and align with BT wherever practicable. This content plays a critical role in new customer onboarding, and our mission is to ensure that our BMS teams can efficiently and effectively connect with our customers, resolve all queries, and manage their services expertly.You will work closely with customers, contract managers, project managers, process designers, operational teams and service design architects, to drive clarity and understanding so that you create meaningful processes which optimise efficiency, simplicity, productivity and automation.The successful candidate will need to be eligible for National Security Clearance Vetting to DV level as a minimum.## **What you’ll be doing**• Leverage and adapt existing standard ITIL processes as the basis for bespoke solutions. Identify opportunities for standardisation, simplification and automation. • Collaborate with customers and internal stakeholders to gather all the information you need for input into the processes. Evaluate the relevance and appropriateness of any requests to create bespoke processes. Provide feedback where necessary. • Present completed processes to customers and internal stakeholders for review, sign off or improvement activity. • Facilitate and respond to feedback ensuring you complete all feedback within agreed SLA’s and log as per process. • Ensure governance is followed to maintain rigour and achieve quality standards.## **The skills you’ll need**Problem SolvingDecision MakingGrowth MindsetQuality AssuranceITIL 4 (Information Technology Infrastructure Library)## **What we would like to see on your CV**• Proficient with process creation, working with process mapping tools, and creating supporting documentation e.g. Microsoft Office, ARIS. Good project management skills and able to lead on work items delivering to set time scales and deadlines. • Ability to translate contractual requirements into process steps, present them to customers and assure expected outcomes and value. Excellent writing skills suited to the target audience and can translate complex and technical information into clear, concise content that’s easy to understand. • Knowledge from working in an operational role which involves delivering for customers. Demonstrable stakeholder management experience, with effective interpersonal, influencing and relationship building skills. • Deep understanding BMS standard ITIL processes, BT tooling, and the service catalogue, and the options available for tailoring. • Excellent analytical skills with a solution focused mindset and the ability to balance bespoke requirements with opportunities for standardisation and automation.## **Benefits**At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.• 10% on target annual bonus • BT Pension scheme, minimum 5% employee contribution, BT contribution 10% • X4 Salary Life Assurance • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice • 25 days annual leave (not including bank holidays), increasing with service • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up. • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more. • 24/7 private virtual GP appointments for UK colleagues • 2 weeks paid carer’s leave • World-class training and development opportunities • Discounted broadband, mobile and TV package • Access to 100’s of retail discounts including the BT shop**Flexible Working** This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.**A FEW POINTS TO NOTE:**Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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