Job Description
Robert Half Technology are assisting a UK market-leading legal organisation in their search for a Xero Trainer / Consultant to join on an initial 3-6 month contract basis.
The Xero Consultant will play a key role in leading client onboarding, migrations, and ongoing optimisation of the Xero platform. This is a client-facing position requiring both strong technical expertise and the ability to deliver training and scalable solutions.
Responsibilities:
* Leading end-to-end Xero implementations and migrations, ensuring a smooth and structured onboarding experience
* Advising clients on Xero best practices, workflows, and effective platform usage
* Designing and delivering Xero training for internal teams, including Customer Success, Onboarding, and Operations
* Acting as the escalation point for complex Xero-related queries from internal teams
* Troubleshooting and resolving advanced issues across Xero, including integrations and workflows
* Identifying recurring issues and proactively improving processes, documentation, and training materials
* Creating scalable resources (e.g. guides, videos, FAQs) to reduce repeat queries
* Collaborating with Customer Success and Operations teams to improve client experience and operational efficiency
Profile:
The successful Xero Consultant will have proven experience implementing and supporting Xero in a client-facing environment.
* Demonstrable experience leading Xero implementations, migrations, and client onboarding
* Xero certification or equivalent deep, hands-on experience is essential
* Strong track record of implementing Xero for small business clients
* Experience supporting clients through full Xero setup and migrations from legacy systems
* Ability to troubleshoot and resolve complex Xero-related issues
* Experience delivering structured training to internal or external stakeholders
* Excellent communication skills, with the ability to explain complex concepts clearly
* Proactive and solutions-oriented mindset, with the ability to identify patterns and implement scalable improvements
Contract:
* Initial 3-6 month contract
* Initially 5 days onsite converting to 3 days based in London
* Competitive day rate
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