You will report to the Sales Director, UK, managing a portfolio of multinational accounts across the region, building trusted client relationships, and driving revenue and market share growth throughout the European market. As our Key Account Manager, Europe, you will:
* Manage and grow a portfolio of multinational accounts, building strong and lasting client relationships
* Negotiate and renew contracts, increasing RFP conversion, transient revenue, long‑stay and group business opportunities
* Conduct quarterly reviews and business analysis, reporting on activities and identifying areas for improvement
* Develop and implement strategic account plans, working closely with global and regional sales teams, operations, and support functions
* Promote franchise and management contracts within client agreements and expand opportunities across our EU portfolio
* Act as a trusted advisor, providing tailored solutions while staying ahead of market trends and competitor activity
* Represent the company at client meetings, industry events, and sales activities
* To be successful in the role of Key Account Manager, Europe, we are looking for
* Minimum of 4 years of experience in senior sales management roles, ideally across multiple countries or regions
* Experience working with different hotel brand segments
* Bachelor's degree in Hospitality Management, Business Administration, or a related field
* In-depth knowledge of major accounts with significant hotel requirements across segments, the European hospitality market, and distribution and key players such as TMCs and OTAs
* Proven leadership, communication and interpersonal skills, with the ability to drive performance and manage complex accounts
* Creative and innovative mindset, with strong organisational awareness and the ability to build networks of trust
* Proficiency in English; additional European languages are highly desirable
* At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
* A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award‑winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties.
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