Base pay range
IT Service Desk Analyst
Contract: Full-time, Permanent
Salary: £27,000 per annum
About the Role
Our client is seeking an IT Service Desk Analyst to join their IT support team. Acting as the first point of contact for all IT-related queries, the role focuses on delivering an outstanding customer experience through the resolution, logging, and escalation of incidents and service requests.
This is a key role supporting both remote and on-site colleagues, ensuring that IT services operate efficiently and effectively.
Key Responsibilities
* Provide 1st line IT support via phone, email, and face-to-face, aiming for first-contact resolution.
* Take ownership of customer issues, ensuring timely resolutions and follow-up for satisfaction.
* Accurately log and triage all incidents and service requests, escalating when necessary.
* Maintain up-to-date records of support requests using call logging software.
* Support IT operations across a wide range of systems, services, and platforms.
* Act both proactively and reactively to meet agreed performance targets.
Skills & Experience Required
* Excellent communication and problem-solving skills.
* Strong customer service ethos, demonstrated through practical examples.
* Ability to work effectively as part of a team, with strong collaboration skills.
* Punctual, reliable, and self-motivated with high personal standards.
* Willingness to learn and adapt to new technologies, including emerging AI tools.
Why Join?
* Competitive salary of £27,000 per annum.
* Supportive and inclusive working culture.
* Opportunities for professional development and growth.
* Access to a wide range of employee resource groups and inclusion networks.
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