Head of Client Relations, Pension Administration
With Gallagher Benefit Services you can shape the future of workplaces across industries. As a member of our team, you drive positive change, help clients build environments where employees thrive, embrace impact, unlock potential, and create a legacy of transformation.
Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you become the driving force behind the future of workplaces across industries. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
Overview
As the Head of Client Relations, you will be at the forefront of delivering exceptional pension scheme administration services. You will lead and encourage a dedicated team, contribute to pension administration leadership, ensure consistent, high quality operational performance, drive innovation in our product offerings, and lead campaigns that resonate with our clients.
We are open to candidates based anywhere in the UK and can be flexible with hybrid/remote working. You will travel to our offices in Bristol, London, Manchester, Edinburgh, Ipswich, and to client sites as required.
How You'll Make An Impact
Guide and empower a team of nine client executives to achieve outstanding outcomes across diverse organisations.
Engage collaboratively by cultivating connections with internal teams and external partners, including clients and pension providers.
Take ownership of creative product development by crafting solutions tailored to meet client needs, while managing a client portfolio and maintaining a focus on commerciality and strategic oversight.
Lead innovative campaigns that captivate our audience and drive success.
To be successful in this role, you should have:
* Confirmed Team Management: A proven track record in leading and developing high‑performing teams.
* Pension Scheme Expertise: Demonstrable experience in pension scheme administration, ideally within a TPA environment.
* Technical Foresight: A deep understanding of DB scheme administration and associated infrastructure.
* Strategic Vision: Skillful navigation of system development, onboarding, and project delivery.
* Business Savvy: A strategic and commercial approach to accelerate business growth.
* Innovative Problem Solver: Fresh ideas and perspectives to improve our services.
Why You'll Love Working With Us
* Leadership Impact: Step into a newly‑created role on our administration leadership team, shaping our path forward.
* Dynamic Environment: Work with a broad range of administration solutions that drive efficiency and quality.
* Collaborative Culture: Cultivate positive connections across teams, advocating for resources and accountability to achieve shared goals.
* Professional Growth: Influence the design and delivery of numerous transformation initiatives and drive improvement across the department.
* Impactful Contribution: Play a crucial role in moulding the future of pension scheme administration.
* Career Advancement: Grow your career with a company dedicated to professional development.
If you're ready to make a meaningful impact and lead with passion, apply now to become our Head of Client Relations. Transform your career and make a difference with Arthur J. Gallagher!
Compensation and Benefits
On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits.
Minimum core benefits
* Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
* Defined contribution pension scheme, with Gallagher contributions.
* Life insurance paying 4× basic annual salary, upgradeable to 10×.
* Income protection covering up to 50% of annual income, with top‑up options.
* Health cash plan or private medical insurance.
Other benefits include
* Three fully paid volunteering days per year.
* Employee Stock Purchase Plan, offering shares at a discount.
* Share incentive plan, HMRC approved, tax‑effective.
* Critical illness cover.
* Discounted gym membership (over 3,000 gyms nationally).
* Season ticket loan.
* Access to a discounted voucher portal for everyday savings.
* Emergency back‑up family care.
* And many more.
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business and embedded throughout the organisation. For more than 95 years, Gallagher has committed to sustainability and to supporting the communities where we live and work.
We embrace diverse identities, experiences and talents, allowing us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength.
Gallagher is Disability Confident and committed to making the recruitment process inclusive and accessible, supporting employees with long‑term health conditions or disabilities.
Applicants may request reasonable adjustments to the application process. Please notify us at TAGlobalSupport@ajg.com or request a call back.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is a Living Wage employer and is committed to diversity, opportunity for all and prohibits any form of less favourable treatment on the basis of protected characteristics.
Gallagher believes all persons are entitled to equal employment opportunity and prohibits discrimination by managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected under applicable laws.
Equal employment opportunity extends to recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff and termination. Reasonable accommodations for disabled applicants will be provided unless they impose undue hardship.
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