Job Description Join Our Dynamic Team as a Field Engineer - Tech Team Be the onsite presence for Babbles Tech delivery providing exceptional levels of service and support on client sites. Carry out both proactive and reactive site visits, including contracted maintenance days, high priority outages and assisting with project works/installations. Keep customers downtime to a minimum by troubleshooting, diagnosing and resolving IT issues, whilst working alongside other teams in the business. Accountabilities and Deliverables: Complete Technical site visits including break-fix priority incidents, installing and deploying new hardware and software, scheduled contracted health check days as well as site audits and documentation. Troubleshoot, diagnose and resolve IT issues efficiently within a timely manner to reduce downtime. Assisting project team with migrations and deployments. Act as point of contact for technical issues and queries whilst on a customer site. Collaborating with service desk support teams to resolve faults on customer infrastructure. Maintain a high standard of information recording for cases and documentation, ensuring all details are up to date and accurate. Core Competencies: Confident working independently within customer facing environments with good communication skills both written and verbal. Proactive, determined, and persistent attitudes towards problem-solving. Eagerness to learn and willingness to research faults or refer to documentation when necessary. Experience with troubleshooting hardware – Laptops, Desktops, Servers, Peripherals and other IT hardware. Full UK Driving Licence. Experience with Server Virtualisation including Hyper-V and VMware. Understanding of networking including WAN, LAN, IPv4, VLAN through Routers, switches, firewalls. Expertise in supporting Windows Server 10/11 and macOS through RMM tools. Experience of Microsoft Cloud Products such as Microsoft 365, SharePoint, OneDrive, Azure, Entra ID, Intune. What else looks good for this role: Ubiquity, Cisco Meraki and Sophos experience beneficial. Experience with Antivirus Management – Deploy, configure and troubleshoot. Experience with Mail Filtering Systems. Experience with Cloud Backups and Disaster Recovery. Previous experience within an MSP or Field Engineer / Onsite Technician. Positive attitude to out of hours work and occasional working away.