CUSTOMER SERVICE ADMINISTRATOR
TEMPORARY TO PERMANENT
MONDAY FRIDAY : WORKING HOURS BETWEEN 8AM : 6PM
1 SATURDAY PER MONTH
GBP 12.71 PER HOUR
S18 :DRONFIELD : MUST BE ABLE TO DRIVE
LOOKING FOR SOMEONE TO START ASAP
We are currently supporting our client who is seeking a Temporary to Permanent Customer Service Administrator to join their existing team. As a Customer Service Administrator, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.
Duties include but not limited to:
Handling incoming calls for diverse clients. Efficiently manage and respond to inbound calls from a broad spectrum of clients Ensuring a professional and tailored approach for each interaction. Recording detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow:up. This includes contact, purpose of the call, and any other relevant specifics for call:back details or further actions. Scheduling and Booking Appointments Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems. Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases Provide a wide range of administrative duties including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations. Managing Live Chat Interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone.
Experience:
Good interpersonal and communication skills Excellent telephone manner Excellent customer service skills Ability to deliver tasks to tight deadlines Ability to complete admin tasks accurately and follow instructions Confidence and ability to establish effective working relationships both internally and externally Ability to work on own initiative Ability to multi:task in a fast:paced high:volume environment Ability to work in a pressurised environment Touch Typing Skills : preferred not essential
If you are a motivated individual with a passion for customer service and meet the qualifications outlined above, we invite you for this exciting opportunity as a Temporary Customer Service Administrator
EMA25