Pay
£12.71 per hour
Job Description
Job Title:Hotel Receptionist
Location:The Coal Exchange Hotel, Cardiff
Salary:£12.71 per hour
About Us
The Coal Exchange Hotel is a welcoming and historic hotel dedicated to providing exceptional service and a memorable experience for every guest. We are currently seeking a friendly and professional Hotel Receptionist to join our front-of-house team.
Key Responsibilities
- Greet and welcome guests in a warm and professional manner.
- Handle check-ins and check-outs efficiently and accurately.
- Manage reservations via phone, email, and online booking systems.
- Provide guests with information about the hotel, local attractions, and services.
- Respond promptly to guest enquiries and resolve issues to ensure satisfaction.
- Maintain accurate records of room availability and guest accounts.
- Assist with administrative tasks as required, including billing and reporting.
- Collaborate with housekeeping, maintenance, and other departments to ensure smooth operations.
Person Specification
- Excellent communication and interpersonal skills.
- Friendly, approachable, and professional demeanour.
- Strong organisational skills and attention to detail.
- Ability to work under pressure in a fast-paced environment.
- Previous experience in a receptionist or customer service role is preferred.
- Proficiency in using booking systems, Microsoft Office, and email communication.
Benefits
- Opportunities for professional development and training.
- Staff discounts and other perks.
- Supportive and inclusive working environment.
