Overview
Help Desk Manager – Northampton – Hybrid – 3 days a week
Salary: £50,000 - £55,000 / 6 Month FTC
Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.
Responsibilities
* Oversee 1st and 2nd line support and manage escalations
* Ensure seamless knowledge transfer and service readiness
* Support service transitions and stakeholder engagement
Qualifications
* Proven experience working as a Help Desk Manager
* Strong knowledge of ITIL and ITSM best practice
* Experience of migrating a help desk is a bonus
If the above sounds of interest please apply for more information
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