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Strategic Customer Success Manager - German speaking, London
Client:
MongoDB
Location:
London, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
8d7e7c1ba365
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
Job Description:
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota trust MongoDB to build next-generation, AI-powered applications.
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive into new challenges. We seek someone who can thrive amidst ambiguity and operate autonomously while maintaining a customer-centric approach and helping to build the program. You will become a main contact for MongoDB end users, leveraging your technical and account management skills and acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking for candidates based in London for our hybrid working model.
Our ideal candidate will have:
* 9+ years experience in Customer Success, Account Management, Client Services, or similar roles
* A passion for advocating for customers, acting as an extension of their team within MongoDB
* A technical mindset; curiosity and aptitude to learn about MongoDB and databases
* The ability to work autonomously, owning customer portfolios and making key decisions for effective outcomes
* An entrepreneurial mindset, capable of deviating from procedures and building new processes
* Team-oriented with a passion for collaboration, working closely with Sales, Professional Services, and the broader ecosystem
* Experience with database, cloud, and infrastructure technology is a plus
* German language proficiency
Daily responsibilities include:
* Advising customers on MongoDB best practices and technology strategies
* Gathering customer feedback to inform product and organizational improvements
* Acting as a bridge to product engineering for new solutions
* Resolving critical customer issues and complaints effectively
* Building account plans to mitigate risks and foster growth
* Leading executive business reviews with strategic customers
* Contributing to the development of the Customer Success program
* Documenting interactions in internal systems like Gainsight and Salesforce
* Providing feedback on customer account health signals
* Managing relationships with Sales Leadership and Account Executives
* Forecasting churn and growth metrics
* Participating in hiring, onboarding, and team leadership activities
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