Overview
Join to apply for the Customer Service Executive role at Arnold Clark in Glasgow. We’re looking for individuals to create an outstanding customer experience at the Hamilton Road Vauxhall branch and help customers get excited about our products.
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About The Role
At Arnold Clark you’ll be known as a Product Genius. You’ll be an in-branch expert dedicated to learning about our products and developing communication skills, both in person and digitally, so you can help customers make the right choice when they buy a vehicle. Your expertise covers the sales journey—from enquiry to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses have the full support of the branch management.
This role is a great fit for a customer service professional who has ideas for creating exceptional experiences. We provide training, and we are looking for candidates with a thirst for knowledge, the ability to learn, and strong teamwork with clear career progression into car sales.
Day-to-day duties
* Preparing the showroom and cars for the day ahead
* Assist with showroom presentation and advertising
* Supporting the Sales department and delivering excellent customer experience
* Organising and accompanying customers on test drives
* Swotting up on our vehicles and manufacturers
* Learning about our products so you can help customers find the perfect fit
* Enhancing the customer journey from enquiry to delivery
Essential Skills
* Confident communicator with a positive attitude
* Willingness to go the extra mile
* A full UK driving licence
* Ability to work on your own initiative and in a team
* Desire to progress within the role toward car sales
Benefits
* 33 days’ holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth – access to GP 24/7 and reimbursements for medical and dental treatments
* Pension scheme
* Maternity and paternity packages
* Opportunities for training and progression
Our Culture
Arnold Clark is committed to a diverse and inclusive workplace. We encourage collaboration, multiple perspectives and ambition. We care about our employees and communities, nurture talent, and value people who take pride in their work.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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