Overview
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Main area Volunteering | Grade Band 8a | Contract 7 months (Fixed Term) | Hours 37.5 hours per week (Full time - 37.5 hours per week) | Job ref 279-7383671-SEP25
Employer 279 University Hospitals Sussex NHS Foundation Trust | NHS | Site University Hospitals Sussex NHS Foundation Trust | Town Worthing, West Sussex | Salary £55,690 - £62,682 dependent on experience | Salary period Yearly | Closing 23/09/2025 23:59
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible flexible working to support work life balance — because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
Volunteering is vital to UHSussex and not only because of the contribution volunteers make across the seven hospitals of the Trust but also the opportunity volunteering provides to engage and connect people from the wider community within which the Trust works.
Main duties of the job
* You will lead the Service managers’ in continuing to develop an operating framework for the service that ensures a joint and integrated approach across all three teams (covering all 4 hospital sites) developing, expanding and improving our volunteer opportunities, policies and procedures, quality standards and assurance processes.
* To support this, you will also work with the Director of Charities and Voluntary to conduct a Futures Study of Voluntary Services at UH Sussex – the findings of which will recommend how best to implement the Trust approved 2025-2030 volunteering strategy. This with specific recommendations on management architecture, safeguarding, alignment with Trust Operating Model, service delivery, quality assurance and financial sustainability.
* You will also lead on the ongoing work to further the collaboration between Voluntary Services and My Charity UHSussex to promote, encourage and recruit more volunteers to supporting fundraising activities and specific charity initiatives. There is more work required to develop this area, and the interim Manager will be asked to develop a charity volunteer offer.
* This is an interim role for 7 months.
Working for our organisation
At UHSussex (UHSx), diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our candidate information pack and wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance — because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSx you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSx.
Detailed job description and main responsibilities
Management
* Continue the development and implementation of a Voluntary Services management architecture that ensures the effective day-to-day management of the three VS teams, covering four main hospital sites.
* Support the development of recruitment, training, deployment, monitoring & evaluation frameworks/pathways that ensure the effective recruitment, promotion and retention of all volunteers across UHSussex.
* Oversee the continuing development of the end-to-end volunteer supporter care journey to ensure that every volunteer feels valued, included and informed and are all part of our strategic vision to create “A Positive Volunteer Journey for All”.
* Oversee the continuing development of both formal and informal ways of recognising and celebrating the contributions of volunteers.
* Organise Trust and Voluntary Service-wide events that celebrate volunteers’ commitment, providing activities to keep them engaged and provide new opportunities to be developed.
* Work with the VS Managers to identify, coordinate, design and develop training needs for volunteers, in collaboration with the Learning, Induction and Education teams.
* Ensure effective systems are in place to manage all aspects of volunteering, making them streamlined and automated as appropriate; ensure accurate data entry and GDPR compliance.
* Implement and advise/train staff to follow a system to ensure regular reviews and updates of processes, procedures or guidelines in accordance with Trust policies.
* Ensure impact of the volunteer work is recorded, monitored, evaluated and reported to relevant committees, boards and NHSE data collections as required.
* Develop partnerships with local communities and work with the Voluntary Service Managers to deliver inclusivity and diversity across the Trust’s volunteer population.
* Oversee the Voluntary Service operational budget, including forecasting and variance analysis.
* Lead on ensuring compliance with relevant legislative or regulatory requirements for volunteers.
* Proactively build and manage the Voluntary Service risk register with input from VS Managers.
* Ensure adherence to Trust financial and purchasing protocols and value for money.
Communications
* Oversee the coordination and delivery of a Volunteer Services communications plan for the year, including engagement opportunities and events.
* Contribute to Trust communications through articles, news stories and social media to raise awareness of volunteering opportunities and impact.
Service Delivery and Improvement
* Oversee management and development of the Assemble Volunteer Management System and other systems to support the VS programme.
* Build relationships with external volunteering organisations to raise the standing of Voluntary Services within the Trust.
* Lead a safe working culture and a preventative approach to mitigate risks within the service.
* Lead on all financial aspects of VS including budgeting, monitoring expenditures, re-forecasting, cashflow analysis and expenses approval in partnership with the Finance business partner.
* Review contracts within Voluntary Services as required.
* Lead decisions on resource allocation to service evolving VS workstreams efficiently.
People Management and Development
* Line manage the Voluntary Service Management team.
* Promote equality, diversity and inclusion, ensuring the department develops to meet diverse needs.
* Lead on handling complaints, managing grievances and disciplinary procedures when necessary.
* Coach and develop Voluntary Services management staff.
* Build relationships with internal and external stakeholders; present complex information with confidentiality as required.
* Ensure staff have annual appraisals and Personal Development Plans.
Learning and Development
* Complete statutory and mandatory training updates; undertake additional training as needed.
* Identify learning needs and plan training with line manager.
* Participate in the Trust’s appraisal process and strive for professional development.
Notes
This job description is an outline of the role and responsibilities. Flexibility to undertake other duties consistent with the role may be required. The job description may be reviewed periodically.
Person specification
Essential and Desirable
* Degree or equivalent with knowledge at postgraduate level; extensive experience in a non-profit or NHS setting or equivalent
* Good communication to convey complex information; ability to influence at senior levels; excellent written and verbal skills; IT and CRM proficiency; ability to analyze data
* Ability to enthuse and motivate staff; line management experience; conflict resolution; safeguarding knowledge; experience in expanding diversity and inclusivity
* Delivery-focused, proactive; able to work independently and make judgements; strong project leadership including budget responsibility
* PRINCE2 or equivalent project management knowledge; knowledge of NHS volunteering policies; experience working with volunteers
* Knowledge of procurement pathways; risk management systems (DATIX/EVOTIX); knowledge of Health Roster or similar workforce planner
Equality, Diversity and Inclusion
* Evidence of developing understanding of equalities issues
* Evidence of championing diversity in previous roles
Important information for applicants:
A Note on AI Use in Applications: We value individuality and authenticity in applications and discourage AI-assisted responses. Please provide responses in your own voice. Applications relying heavily on AI content may be rejected.
Closing Adverts Early: We may close adverts earlier if there is exceptional interest.
Flexible Working: If you would like to explore flexible working options, please speak with the recruiting/line manager.
DBS Checks: For roles eligible for criminal record checks, offers are in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for roles that meet eligibility criteria. Check gov.uk for details.
UHSussex reserves the right to close the role early if a high volume of applications is received.
Further Information
For help with the application process for Nursing vacancies, please email uhsussex.nursingteam@nhs.net. For Non-Nursing vacancies, email uhsussex.nonnursingteam@nhs.net.
Employer certification / accreditation badges
Name Steve Crump | Director of Charities and Voluntary Services | steve.crump1@nhs.net | 01273 664708
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